What should I do if my HP DeskJet 4155e Wireless Color Inkjet printer is printing blank pages or has poor print quality?

Helpful Video

Purpose

My HP DeskJet 4155e Wireless Color Inkjet printer is printing blank pages or has poor print quality.

Prerequisites

You should have HP DeskJet 4155e Wireless Color Inkjet printer and network (Wired/Wi-Fi) connectivity.

Steps

If your HP DeskJet 4155e All-in-One Printer is printing blank pages or has poor print quality, follow these steps to troubleshoot the issue:

  1. Check Ink Levels:

    • Verify that your ink cartridges have sufficient ink. Low ink levels can result in blank pages or faded prints.
    • Use the printer's control panel or the HP Smart app to check ink levels.

  2. Clean the Ink Cartridges:

    • Sometimes dried ink or debris can clog the printhead nozzles, affecting print quality.
    • Refer to your printer's manual for instructions on how to clean the ink cartridges.
    • You can also run an automated printhead cleaning tool from the printer settings.

  3. Print a Test Page:

    • Print a test page to evaluate the print quality. This will help you identify any specific issues.
    • To print a test page, go to your printer settings or use the HP Smart app.

  4. Update Printer Firmware:

  5. Power Drain:

    • Turn off your printer.
    • Disconnect the power cord from the rear of the printer and unplug it from the wall outlet.
    • Wait for 2-3 minutes, then press and hold the power button on the printer for about 30 seconds to discharge any residual charge.
    • Reconnect the power cord directly to a wall outlet (avoid using surge protectors or extension cords) and turn on the printer.

  6. Check Application and Device:

    • Ensure that you're printing from a compatible application (e.g., Microsoft Word, Adobe Reader) and that the document isn't corrupted.
    • Try printing from a different application or device to rule out software-related issues.

  7. Inspect Print Settings:

    • Check your print settings. Make sure you haven't accidentally set the printer to print in grayscale or draft mode.
    • Adjust the print quality settings to ensure optimal output.

  8. Inspect Paper Quality:

    • Use high-quality, plain white paper. Poor paper quality can affect print results.
    • Ensure that the paper is loaded correctly in the input tray.

  9. Run a Print Quality Diagnostic:

    • Some printers have built-in diagnostic tools. Run the Print Quality Diagnostic from your printer's control panel or settings.
    • This will help identify any specific issues with the printhead or ink cartridges.

  10. Contact HP Support:

    • If none of the above steps resolve the issue, consider reaching out to HP customer support for further assistance.

Remember to follow these steps systematically, and hopefully, you'll be able to improve your printer's print quality!

Printer Issue, Printer WIFI, HP Printer, DetailedFAQ, HP DeskJet 4155e Wireless Color Inkjet printer
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