Chime v5 integrating with Atlassian JIRA

Get Atlassian JIRA Connector Credentials

To integrate Chime v5 with your Atlassian JIRA instance following details are required:

  1. JIRA instance URL
  2. Service account username
  3. API token for service account

For creating API token refer JIRA technote - https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Update Chime v5 Configuration

  1. Navigate to Admin -> Chime Settings -> JIRA section
  2. Input Credentials
  3. Test Connection
  4. Save settings

After specifying JIRA connection details, chat pipelines will need to be updated to show ticket listing.

Related Items

To further enhance your understanding and utilization of the ticketing integration in Chime, here are some related resources:

JIRA, Token
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