Chime v5 integrating with Atlassian JIRA
Get Atlassian JIRA Connector Credentials
To integrate Chime v5 with your Atlassian JIRA instance following details are required:
- JIRA instance URL
- Service account username
- API token for service account
For creating API token refer JIRA technote - https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/
Update Chime v5 Configuration
- Navigate to Admin -> Chime Settings -> JIRA section
- Input Credentials
- Test Connection
- Save settings
After specifying JIRA connection details, chat pipelines will need to be updated to show ticket listing.
Related Items
To further enhance your understanding and utilization of the ticketing integration in Chime, here are some related resources:
- Streamline Service Desk Support Operations with JIRA Ticketing Integration
- Create JIRA Ticket
- Use JavaScript for accessing JIRA tickets
JIRA,
Token
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