How to use pipeline action: JIRA Create or Update Ticket?

Overview

JIRA Create or Update Ticket Pipeline Action creates JIRA ticket or update an existing ticket to assign it to an advisor and push chat transcript to ticket record.

Chime V5 JIRA Features

To use JIRA integration enable following JIRA features

ChimeV5.Ticketing.JIRA

ChimeV5.Pipeline.JIRACreateTicket

Pipeline Configuration

Notify seeker JIRA ticket is about to get created/updated This field contains message to notify seeker when ticket is about to be created or updated.

Provide seeker JIRA ticket details This field contains message to send seeker ticket details: ticket number, id and URL.

Project Provide JIRA project name under which tickets should be created.

Seeker Experience

Pipeline notifies seeker when incident is about be created or updated and provides seeker ticket details: number and URL to access the record.

For showing seeker list of their open JIRA ticket(s) in your chat pipeline please refer https://app.imchime.com/faq/how-to-use-pipeline-action-jira-ticket-listing

This allows seeker to associate JIRA ticket with their session.

Related Items

To further enhance your understanding and utilization of the ticketing integration in Chime, here are some related resources:

tickets, Ticketing, JIRA
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