How to use pipeline action: Solarwinds Create or Update Ticket?

Overview

Solarwinds Create or Update Ticket Pipeline Action creates Solarwinds ticket or update an existing ticket to assign it to an advisor and push chat transcript to ticket record.

Chime V5 Solarwinds Features

To use Solarwinds integration enable following features

ChimeV5.Ticketing.Solarwinds

ChimeV5.Pipeline.SolarwindsCreateTicket

Pipeline Configuration

Notify seeker Solarwinds ticket is about to get created/updated This field contains message to notify seeker when ticket is about to be created or updated.

Provide seeker Solarwinds ticket details This field contains message to send seeker ticket details: ticket number, id and URL.

Seeker Experience

Pipeline notifies seeker when incident is about be created or updated and provides seeker ticket details: number and URL to access the record.

Related Items

• List Solarwinds tickets
• Use JavaScript for accessing Solarwinds tickets