How to Connect a Pipeline to a V4 Queue

The 'Connect to Chime V4 Queue' pipeline activity is used to make a connection to a V4 queue using the Chime queue's primary bot/dispatcher. This is useful for connecting V5 pipelines and their latest features to an already existing V4 queue.

What is needed for setup?

In order to connect from Chime V5 to V4 you will need the correct access level. Each V4 queue has an associated bot dispatcher which V5 will be making a connection to. The setup process will require you to copy your Chime V4 queue's bot dispatcher directline secret and paste it into a Chime V5 pipeline's pipeline activity.

  • Chime V4 Admin Access - To copy V4 bot dispatcher directline secret
  • Chime V5 Manager Access - To edit a V5 pipeline
  • A Chime V5 Pipeline - A chat/deflection flow to add a pipeline activity to
  • 10-15 minutes - Approx. setup time

1. On Chime V4 open the 'Dispatchers' page on the Admin menu

2. Select the edit button of the bot assigned to the queue you are trying to connect to

3. Copy the 'Direct Line Secret' and paste into the V5 pipeline activity field

4. Add 'Connect to Chime V4 Queue' pipeline activity to pipeline

  1. From the Chime V5 admin dashboard, navigate to Chime Content > Chat Pipelines
  2. Select Edit on an existing pipeline

  1. On the pipeline editor page navigate to the bottom and select the Edit tab
  2. Open the Add Item dropdown menu and select the Connect to Chime V4 Queue pipeline activity

5. Start a test chat and confirm that you are routed successfully

Additional Items

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