Why is my HP Deskjet 2755e printer not being recognized by my computer?

Helpful Video

Purpose

HP Deskjet 2755e printer not being recognized by my computer

Prerequisites

You should have HP Deskjet 2755e printer and network (Wired/Wi-Fi) connectivity.

Steps

1. Check Connectivity:

   • Ensure that your printer is properly connected to your computer. If it's a wireless printer, make sure it's connected to the same Wi-Fi network as your computer.
   • Verify that the printer is powered on and has no error messages on its display.

2. Update Firmware:

   • Sometimes, printer recognition issues can be resolved by updating the printer's firmware. You can download the latest firmware update for your HP DeskJet 2755e from the HP support page.
   • To apply the update, you may need to temporarily connect the printer to your computer using a USB cable1.

3. Network Configuration:

   • If your printer is wireless, ensure that it's connected to the correct Wi-Fi network (either 2.4GHz or 5GHz). If both networks share the same name (SSID), it might cause connectivity issues. Contact your internet service provider to assign different names to both networks2.

4. Software and Drivers:

   • Make sure you have the latest printer drivers installed on your computer. You can find the drivers on the HP support page.
   • If you're using the HP Smart app, ensure that it's up to date.

5. Restart Devices:

   • Sometimes, a simple restart can resolve connectivity issues. Restart both your printer and your computer.

Related Links

• HP Deskjet 2755e - Printer drivers
• HP Deskjet 2755e - Not recognized
• HP Deskjet 2755e - Setup
• HP Deskjet 2755e - Paper feeding issues
• HP Deskjet 2755e - Duplex printing
• HP Deskjet 2755e - Fix common display error codes
• HP Deskjet 2755e - Poor print quality
• HP Deskjet 2755e - Connect to network
• HP Deskjet 2755e - Print wirelessly