Latest Updates and Release Notes for May 17, 2024 with ChatGPT chatbot metadata, Workflow metadata event filter, Workflow adaptive card UI, and pipeline item backwards compatibility

Version: 2024.5.17.2190 (May 17, 2024)

Update: ChatGPT Chatbot

• Add metadata field and tracking for connected time to chatbot (Ticket #5302)

Update: ChatGPT

• Save last message guest sent while connected to chatbot in metadata + number of AI messages so that agents can track chatbot responses and where the guest left off before connecting to agent (Ticket #5306)

Update: Workflow Updated Session Metadata

• Add a filter for session metadata updated workflow event that will only trigger for specific keys - When a session is marked as resolved it will only trigger for the 'Session.Status.IsResolved' metadata

Update: Workflow Send Adaptive Card

• Add updated adaptive card editor UI we have in place everywhere else to the 'send card' task module

Update: Adaptive Card

• Add validation to not send across empty adaptive cards, added configuration option to send adaptive card after invalid command message, record invalid input and resend card based on configuration then move to next state if validation card has no input fields or button options (Ticket #5301)

Update: Adaptive Card

• Add default value of invalid help command message for backward compatibility (Ticket #5301)

Update: Solarwinds Create Ticket

• Update to confirm default value for maximum title length is assigned for backward compatibility (Ticket #5304)

Related Content

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Next Build: 2024.5.21.2198 (May 21, 2024)

Previous Build: 2024.5.14.2181 (May 14, 2024)