Release Notes – August 8th 2025 – Prompt Playground UI Improvements, Workflow Enhancements, Duplicate Session Handling, and Agent Routing Reliability

We’re rolling out updates to make the Prompt Playground easier to use, improve workflow capabilities, strengthen session handling, and enhance agent routing reliability.

Let’s dive into what’s new:

Overview

  • Prompt Playground UI Improvements – More intuitive controls, cleaner layout, and better usability
  • Workflow Session Access – Liquid template support for detailed session metadata
  • Duplicate Session Handling – More robust exception logging and cleanup logic
  • Agent Routing Reliability – Improved error handling to prevent routing failures

Prompt Playground UI Improvements

We’ve refined the Prompt Playground interface to make it more user-friendly and visually consistent.

What’s New:

  • Uses a <div> for prompt descriptions instead of a textarea
  • “Clear Chat” button moved to the top for faster access
  • Updated resizer styling and adjusted button colors
  • Clicking anywhere on the chatbox now focuses the chat input automatically

Why It’s Useful: These changes streamline testing and iteration when working with prompts, making it quicker to reset, edit, and interact.

Workflow Session Access Enhancements

We’ve expanded workflow capabilities by making detailed session data accessible through Liquid templates.

What’s New:

  • Access properties like Session ID, tenant name, start time, guest status, and pipeline name directly in workflows
  • Example usage:

Why It’s Useful: Gives developers and admins the ability to build more context-aware, dynamic automations.

Duplicate Session ID Handling

We’ve strengthened session handling to avoid conflicts when duplicate conversation IDs occur.

What’s New:

  • Improved exception messages for easier troubleshooting
  • Refined cleanup logic for ended sessions to prevent cache collisions

Why It’s Useful: Prevents rare but disruptive scenarios where a new chat session can’t be created due to lingering data.

Agent Routing Reliability

We’ve improved the AgentService logic to ensure chats are routed correctly even during intermittent issues.

What’s New:

  • Additional error handling when retrieving the site super-user during agent list construction
  • Addresses rare cases where chats failed to route to an available agent

Why It’s Useful: Ensures consistent chat delivery to agents and reduces the risk of missed conversations.

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