Release Notes – August 14th 2025 – MCP Server Integration, Unified Knowledge Base Search, QuickChats Enhancements, and Teams Dashboard Improvements

We’re adding new MCP integration for both MCP client and MCP servers, new UI for knowledge base management, a new QuickChats feature to easily group and organize multiple AI chatbots so that employees can quickly use a chatbot with a managed prompt - and full reporting and tracking, as well as a new Teams Install Dashboard to track which employees, and how many employees, have installed the Chime v5 Microsoft Teams application.

Let’s dive into what’s new:

Overview

QuickChats Feature – New portal UI to organize collections of chat bots and make these chat services available to the department - including custom prompts, AI model integration, and reporting - quick and easy way to provide high value AI services to employees - track usage, and update AI prompts in real time (also centralize AI prompt development and track performance)
MCP Server Integration – Built-in MCP Server and MCP client with secure API key authentication and department specific endpoints, plus an initial HubSpot integration.
Unified Knowledge Base Search – Single searchable UI view for all FAQs and KB entries with advanced filtering.
Teams Install Dashboard Improvements – Track your employee installations and how many employees have installed and are using the application.

MCP Server Integration

We’ve added a new built-in MCP Server feature that allows Chime to act as a secure integration hub for our chat services as well as external applications such as ticketing providers (SolarWinds, ServiceNow, Jira) - we are also including integration with HubSpot.

What’s New:

Dedicated MCP Server endpoint for each department.
API key–based authentication to control access
Display of registered tools available through the MCP Server.
Basic HubSpot module for initial integration testing.

Why It’s Useful: Makes it easier to connect Chime to other platforms and AI workflows while ensuring that access remains controlled and secure. Use conversational chat to lookup tickets, locate information in HubSpot, escalate the chat session for human handoff, and detect chat sessions where the employee may be frustrated.

Unified Knowledge Base Search

Finding the right FAQ or KB entry is now faster and simpler with a single, unified search view.

What’s New:

Combined datagrid for all KB item types: custom FAQs, file-based FAQs, and scraped web page FAQs.
Tag-based autocomplete for quick filtering.
Search by keyword, language, or type.
Full sorting and filtering options included.

Why It’s Useful: Saves time by letting you search, filter, and sort across your entire knowledge base from one place.

QuickChats Enhancements

New QuickChats application has been created to group chat bots, and make chat servcies available, at a department level. This provides department level access to pragmatic, high value, conversational AI services. The technology here includes custom prompts from the prompt library, a chatbot to call a prompt from the AI prompt library, web chat UI, and a system to organize similar chat bots that can:

Help create content (such as social media posts)
Analyze information or help with research
Search the knowledge base

What’s New:

Pipeline name displayed directly in the chat UI.
Collapsible sidebar for better navigation.
Updated menu location under the AI dropdown in the Manager Dashboard.
Added ChimeV5.QuickChats to Admin → Features.

Why It’s Useful: Provides a more organized and efficient way to manage and interact with chat bots which are designed to help with specific types of requests - not just human handoff and routing to service desk agents.