1 Min Video: How to add knowledge base content for AI so it is available during chat session (3 min)
1 Min Video: How to add knowledge base content for AI so it is available during chat session (3 min)
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Step: Create a New FAQ Document To address the knowledge gap, create a new FAQ entry that properly answers the original query.
Include: A clear title Related content that answers the query Relevant keywords or tags to support AI matching basic faq to improve AI response in chat
Step: Enable Indexing and Run the Indexer Once your FAQ is complete:
Go to the Indexing tab in the FAQ editor.
Enable the document for AI indexing.
Save and Publish the document.
Navigate to AI Index Overview.
Click Run Indexer Now to trigger immediate indexing.
ai indexing of kb articles Step: Test the Query in the AI Sandbox After indexing is complete:
Open the Test AI Prompts sandbox.
Retest the original query.
Confirm that the new document is referenced and the AI response is accurate and complete.
Transcript
Hi, my name is Fikri and today we're going to learn how to add knowledge base content for AI. Here I have an example open where I asked AI how to request a time off within my company and AI was able to respond and if we look at the respond we can see the AI referencing an FAQ at the bottom here. If I click it will show or render the FAQ page. First, I'll go visit the tenant and I'll try to log in. So, I just logged in. I'm redirected into the admin dashboard. I'll go to the manager dashboard because it's easier for me to use. And from the manager dashboard to add a new knowledge base content, just go to the sidebar here under knowledge base. Click custom FAQs. from here uh to add a knowledge base content. I'll just click new FAQ item and we're going to provide title and the markdown content. So I already have content written up and I'm just going to copy paste some of this stuff. So here I'm creating a new content on our remote work policy. It's very simple. Here we're stating that everyone has remote work for Friday and for other stuff we can request. So I'm going to save this. And after saving I can see that there is the new knowledge base content. And I'm going to go to AI AI index overview. might take a little bit time to load and I'm going to check under content items if my knowledge base content has been indexed. So just going to search for remote. So that is my FAQ or my knowledge base content. It looks like it it is not indexed yet, which means that the AI won't be able to use this content to answer my question. So, I'm going to index it by clicking run indexer. All right. So, it's just indexed. And I'm going to double check to make sure that my content has been indexed. Remote work policy has been indexed and it's green index. And now I can try to test. Okay, now that we have knowledge base content created and indexed, we can try to test if AI will be able to reference that. So here I'm just going to say hi and I'm already connected with AI and I'm going to ask can I work from home on Friday is that want to see so here I just ask if I can work from home on Friday and I reply that yes, I can do that and I was able to reference the knowledge content I created. All right, thank you. Let us know if you have any questions.