Latest Updates and Release Notes for June 6, 2024 with data tracking for FAQs, basic FAQ reporting, FAQ search updates, Teams webhook chat dropped message, and default generic pipeline help message

Version: 2024.6.5.2226 (June 6, 2024)

Fix: FAQ Lookup

• No longer finds tags that are pieces of other words (Ticket #5341)

Update: FAQ Lookup

• Added data for tracking FAQs shown and basic reporting (Ticket #5340)

Update: FAQ Lookup

• Use " - " as a splitter for keywords (Ticket #5339)

Update: Teams Webhook

• Send a message to Teams channel when a guest drops while routing

Update: New Tenant Recipe

• Remove the text from 'Generic Pipeline Help Message' "If you need help at any point, you can email support@instant-tech.com and we will provide you additional resources." (Ticket #5333)

Update: Connect to Agent Pipeline

• Refactoring pipeline code to get available agents

Related Content

Release Notes ChimeV5 Site Page

Full Release Notes FAQ

Next Build: 2024.6.11.2235 (June 11, 2024)

Previous Build: 2024.6.3.2217 (June 4, 2024)