Latest Updates and Release Notes for April 16, 2024 with Agent ui marking sessions as resolved, Agent browser notifications, and Solarwinds ticket list sorting

Version: 2024.4.15.2123 (April 16, 2024)

Fix: New tenant creation

• Deadlocked around trying to access the SiteSettings from within a data migration (Ticket #5228)

Added: Error handling

• Handling for submitting chat session status (Ticket #2017)

Added: A way for Agents to mark session as resolved and associated UI

• Resolved button, ticket number/link, resolved by, resolution notes (Ticket #4427)

Added: Browser notification for agent dashboard

• Prompts to allow on browser, selecting the notification will open the agent dashboard tab (Ticket #5224)

Update: Solarwinds pipeline flow

• Added option to sort listing on ticket "created timestamp" or "updated timestamp" (Ticket #5233)

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Next Build: 2024.4.16.2126 (April 16, 2024)

Previous Build: 2024.4.10.2118 (April 10, 2024)