How can I check the status of an open ticket or request
To check the status of an open ticket or request, you should contact the relevant service desk or support team that you submitted the ticket or request to. Here are some steps you can take:
Check your email: If you submitted the ticket or request through an email or web form, check your email for updates or notifications from the service desk or support team. They may have sent you an email with the status of your request or any updates on progress.
Check the support portal: If your organization has a support portal, you may be able to check the status of your request there. Log in to the portal and look for a section that shows your open tickets or requests. Click on the ticket or request to view its status and any updates.
Contact the service desk or support team: If you haven't received any updates or can't find information on the status of your request, contact the service desk or support team directly. They can provide you with the current status of your request and any updates on progress.
When contacting the service desk or support team, be sure to provide them with your ticket or request number and any other relevant information they may need to identify your request. This will help them locate your request and provide you with accurate and timely updates on its status.