2025 - May Release Notes

Build: 2025.5.27.3005 (May 28, 2025)

Details:

Updated Feature(s): ChimeV5.Reporting.AdditionalReports, ChimeV5.AI.AzureOpenAI, ChimeV5.AI.PromptLibrary, ChimeV5.Core.Abstractions, ChimeV5.OrchardUtils, ChimeV5.Pipeline.GptChat, ChimeV5.SessionStorage, ChimeV5.AI.AgentChatAssist, OrhcardCore.Cms.Web, ChimeV5.RecipeValidation.Tests, ChimeV5.GraphApi, ChimeV5.GraphClient, ChimeV5.SharepointFaqImporter, ChimeV5.Pipeline.ScriptChoice, ChimeV5.Ticketing.Invgate, ChimeV5.AdaptiveCards, ChimeV5.AgentUI, ChimeV5.AI.Translation, ChimeV5.BotEndpoint, ChimeV5.ChimeTenant, ChimeV5.CognitiveServices, ChimeV5.Debug, ChimeV5.FAQ, ChimeV5.FaqLinks, ChimeV5.FeaturedContent, ChimeV5.HelpCenter, ChimeV5.ManagerUI, ChimeV5.Outages, ChimeV5.Pages, ChimeV5.Pipeline.ConnectToAgent, ChimeV5.Pipeline.FAQLookup, ChimeV5.ResetRolePermissions, ChimeV5.RoleBasedAuthRedirection, ChimeV5.SessionStorage.Orchard, ChimeV5.StandardReplies, ChimeV5.SupportWebclient, ChimeV5.TenantRepository, ChimeV5.Ticketing.ServiceNow, ChimeV5.UsefulNotes, ChimeV5.Webclient, ChimeV5.WebClientThemes, ChimeV5.AI.AgentTranslation, ChimeV5.datalookup.csv2column, ChimeV5.DataMigrationInspector, ChimeV5.DefaultTenantErrors, ChimeV5.Email, ChimeV5.FAQFiles, ChimeV5.Pipelines, ChimeV5.TenantContentManagerment, ChimeV5.Tenants, ChimeV5.Ticketing.BossDesk, ChimeV5.Ticketing.Cherwell, ChimeV5.Ticketing.JIRA, ChimeV5.Ticketing.Solarwinds, ChimeV5.Ticketing.ZohoDesk, ChimeV5.Ticketing.KnowledgeWave, ChimeV5.UI.ActiveChats, ChimeV5.UI.AdminDashboard, ChimeV5.UI.AdminMenu, ChimeV5.UI.ManagerContent, ChimeV5.UI.ManagerDashboard, ChimeV5.EmailTemplates, ChimeV5.Pipeline.EnhancedEmail

  • AI Feedback System Expansion – Added thumbs-up/thumbs-down rating for AI responses during live chats. Introduced AI Feedback Entries and Search AI Feedback pages for reviewing session-specific feedback. New workflow event now triggers only when feedback is submitted. (Tickets: #5816, #5862, #5863)

  • AI Dashboard Introduction – Launched a dedicated AI Dashboard page to provide a centralized view of feedback and AI interaction trends. (Ticket #5816)

  • AI Navigation Consolidation – Reorganized Admin and Manager menus to consolidate all AI-related items into a new AI submenu for easier access and streamlined navigation. (Ticket #5861)

  • Reporting Enhancements – Added seven new reports across AI Feedback, Escalation Trends, and Guest Metadata (Tickets #5847, #5848)

    • Chats with AI Feedback Ratings
    • Chats with Positive AI Feedback Ratings
    • Chats with Negative AI Feedback Ratings
    • Chats by Agent List: Total vs Accepted vs Resolved
    • Level 1 Chats Handled and Resolved Over Time (Bar)
    • Level 1 Chats Handled vs Escalated and Resolved Over Time (Bar)
    • Chats by Guest Job Title (Table)

  • JavaScript Enhancements – Improved makeHttpGetRequest to support timeout values and enhanced error handling. Added new methods for InvGate ticketing integration (Ticket #5780)

    • getInvgateAgentAssignedToTicket(ticketId)
    • getInvgateTicketComments(ticketId)
    • getInvgateTicketCategory(ticketId)
    • getInvgateTicketLastComment(ticketId)
    • getInvgateTicketGroup(ticketId)

  • AI Request Handling Update – Modified ChatGptRequestModel.cs to handle null Azure Search Datasource configurations gracefully. (Ticket #5816)

  • Email System Enhancements – Added customizable email templates for use in Manager/Admin views with preview capability. Introduced an Enhanced Email pipeline item supporting agent list selection, recipient targeting, and template assignment. (Ticket #5852)

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Build: 2025.5.7.2957 (May 7, 2025)

Details:

Updated Feature(s): ChimeV5.FAQ, ChimeV5.FaqLinks, ChimeV5.OrchardUtils, ChimeV5.Pipeline.FAQLookup, ChimeV5.AI.AzureOpenAI, ChimeV5.FaqFiles, ChimeV5.Reporting, ChimeV5.Pipeline.ScriptChoice, ChimeV5.Core.Abstractions, ChimeV5.Pipeline.ConnectToAgent, ChimeV5.Pipeline.ConnectToAgentWithEscalation, ChimeV5.Pipeline.ServiceNow

  • Knowledge Base Navigation & Content Expansion - Replaced "FAQs" with "Knowledge Base" in navigation menus. Expanded support to include Custom FAQs, Files and Documents, and Web Pages. (Ticket #5843)

  • Reporting API Optimization - Implemented throttling for concurrent report requests per tenant and forced garbage collection after report generation to reduce memory issues during high-load usage. (Ticket #5842)

  • Connect To Agent/Connect To Agent With Escalation - Prevents guests from submitting card buttons from outdated pipeline stages. Triggers an “invalid command” message instead of sending null data to agents. (Ticket #5837)

  • ServiceNow Create Ticket - Added pipeline configuration option to assign tickets to either the first or last agent who accepts the chat. Includes updated UI and supporting migration script. (Ticket #5841)

  • JavaScript - Added new script helper method to support REST API calls.(Ticket #5780)

    • makeHttpGetRequest(var link)

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