2025 - February Release Notes

Chime V5 Site - Release Notes Page

Build: 2025.2.27.2817 (February 27, 2025)

Details:

Updated Feature(s): ChimeV5.FAQ, ChimeV5.FaqLinks, OrchardCore.Cms.Web, ChimeV5.AI.PromptLibrary, ChimeV5.HelpCenter, ChimeV5.OrchardUtils, ChimeV5.Pipeline.ScriptChoice, ChimeV5.datalookup.csv2column, ChimeV5.AI.AzureOpenAI

  • Added: FAQ Links - Introduced a new FAQ-type document that references external web content, enabling web page scraping and indexing for AI Search integration, allowing external content to be included in ChatGPT-based search and chat functionalities

  • Updated: Help Center - Enhanced UI for FAQ article collections to display as cards (Ticket #5758)

  • Updated: AI Prompt Sandbox - Added a retry button for messages sent in the sandbox

  • Updated: AI Prompt Library - Introduced a set of nine prompts as part of the tenant standup recipe (Ticket #5760)

  • Updated: AI Prompt Library - Set the default token value to 500 for new AI prompts (Ticket #5765)

  • Updated: FAQ Links - Improved HTTP client response handling by supporting gzip, deflate, and brotli compression to enhance compatibility with compressed server responses

  • Updated: FAQ Links - Enhanced logging and error handling, adding tags for failed web content retrieval and capturing more failure details. Added request headers to make backend requests appear more like those from a real browser, improving content fetching.

  • Added: Load CSV & Lookup Data - Allows tenants to import data from CSV files and perform lookups in chat pipelines to retrieve specific information, improving support for AI and human agents (Ticket #5752)

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Build: 2025.2.21.2795 (February 21, 2025)

Details:

Updated Feature(s): ChimeV5.AI.PromptLibrary, ChimeV5.Ticketing.Solarwinds, ChimeV5.Training.KnowledgeWave, ChimeV5.FAQFiles, ChimeV5.HelpCenter, ChimeV5.UI.ManagerContent

  • Added: AI Prompt Sandbox - Introduced a new menu item to the Manager UI allowing users to create new prompts (Ticket #5751)

  • Updated: AI Prompt Sandbox Page - Added advanced ChatGPT parameter settings, including Max Tokens, Temperature, and Top P

  • Updated: AI Prompt Sandbox Page - Introduced a 'Save Prompt' button for saving prompts, with editable title and description fields

  • Updated: AI Prompt Sandbox Page - Set the default height of the system prompt textbox to 500px (Ticket #5755)

  • Updated: AI Prompt Library Item - Added advanced ChatGPT parameter settings in the 'Options' tab

  • Updated: Help Center - Introduced a new field for displaying collections of FAQ articles (Ticket #5758)

  • Updated: FAQ Files - Added filenames to FAQ Files on the 'Manage FAQ Files' page

  • Updated: KnowledgeWave Webinar - Updated adaptive card to display webinar timestamps in EST (Ticket #5749)

  • Updated: FAQs - Adjusted the PDF reader UI width to fit the full window (Ticket #5754)

  • Updated: SolarWinds Ticketing - Added logging for response headers for review (Ticket #5708)

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Build: 2025.2.13.2771 (February 13, 2025)

Details:

Updated Feature(s): ChimeV5.Pipeline.InvgateCreateTicket, ChimeV5.AI.AzureOpenAI, ChimeV5.Pipeline.GptChat, ChimeV5.Training.KnowledgeWave, ChimeV5.AgentUI, ChimeV5.AI.PromptLibrary, ChimeV5.Webclient

  • Updated: Chat GPT - Introduced support for sending /commands when interacting with the chatbot (Ticket #5748)

    • /agent
    • /deflect

  • Updated: AI Prompt Library - Added AI search parameters in a new tab 'AI Search Settings'

  • Updated: AI Prompt Library - Introduced a 'Clear Chat History' button on the test AI prompts sandbox page

  • Updated: AI Prompt Library - Added FAQ contextual context dropdown on the test AI prompts sandbox page

  • Updated: KnowledgeWave/Script Methods - Added JavaScript helper methods (Ticket #5747)

    • getAllWebinars()
    • getWebinarCategories()
    • getWebinarsByCategory(string category)

  • Updated: KnowledgeWave - Removed Webinar ID from adaptive card display and added product name (category) to the title (Ticket #5747)

  • Updated: InvGate Create Ticket - Assigned a default value for 'maximum length for ticket title' field and ran migration for existing pipelines (Ticket #5738)

  • Added: Cognitive Search Indexing Status - Integrated an 'Index Status' page under Admin dropdown > Chime Settings > Azure Cognitive Search > Index Status

  • Updated: Cognitive Search Indexing - Added 'Remove From Index' button to the 'Test Search' tab on the Cognitive Search Indexing Status page (Ticket #5739)

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Build: 2025.2.7.2753 (February 7, 2025)

Details:

Updated Feature(s): ChimeV5.Training.KnowledgeWave, ChimeV5.Pipeline.InvgateCreateTicket, ChimeV5.HelpCenter, ChimeV5.FAQ, ChimeV5.Pipeline.FAQLookup, ChimeV5.FAQFiles, ChimeV5.AI.PromptLibrary, ChimeV5.Ticketing.ServiceNow, ChimeV5.Pipeline.ServiceNowCreateTicket, ChimeV5.AI.AzureOpenAI

  • Added: AI Prompt Library Test Page - Introduced a 'Test Prompt' button in the AI prompt library for running test chats

  • Updated: ServiceNow Ticketing - Added support for creating call tickets (Ticket #5734)

  • Updated: FAQs - Separated FAQ and view-tracking information into different records

  • Updated: Help Center - Changed outage title from 'Outages' to 'Active Notifications'

  • Updated: KnowledgeWave - Added a configuration field to limit the number of webinars displayed (Ticket #5746)

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Release Notes
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